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Archana Ram

ARCHANA
RAM

01

Banking Support

Expert L2 production support and SLA management using ITIL processes and Loan IQ.

02

Database & Scripting

Optimizing workflows via Oracle SQL/PLSQL and automated UNIX Shell Scripting.

03

DevOps & CI/CD

Streamlining application deployments and environment stability using Jenkins pipelines.

DOWNLOAD RESUME
Oracle SQL
UNIX Shell
Jenkins
Git
DevOps
PL/SQL
SLA/ILTI
JavaScript
Oracle SQL
UNIX Shell
Jenkins
Git
DevOps
PL/SQL
SLA/ILTI
JavaScript
BIODATA

Education

2018 - 2022

Graduation

College: Balasore College of Engineering Technology

University: BPUT, Rourkela

Stream: B.tech in Computer Science Engineering

Experiences

AUG 2023 - Present

Software Engineer

Company: Genpact, Bangalore

  • L2 Production Support for Loan IQ Banking Application.
  • Ensuring SLA compliance and ITIL process management.
  • Automation using UNIX Shell Scripting and Oracle SQL.

Project

Nov 2023 - Present

Application Support Engineer

Project: Loan IQ (Banking)

Platform: UNIX, SQL, Shell Scripting, Java

  • Daily monitoring and incident management as per SLA/OLA.
  • High-level investigation and escalation to relevant teams.
  • Change management and coordination with stakeholders.
  • Automating production used cases to improve efficiency.
GRADUATION
ENTERTAINMENT
FRIENDS
INDIA
BENGALURU
JOURNEY
Archana
Archana
Archana
Archana
Archana
Archana

TRAVEL

DIARY

CONTACT

Let's Talk

Iā€™d love to chat about new projects, sparkly ideas, or any chance to be part of your vision! āœØ Whether you have a question or just want to say hi, my inbox is always open for a friendly wave. šŸŽ€

Based in: Bengaluru, Karnataka